- Payment methods available to our casino players
- Stages of a deposit
- Stages of a withdrawal
- Account verification checks
- Limits, fees and processing periods
- Supported currencies and crypto
- Payments support at our casino
- A short note from the cashier
Payment methods available to our casino players
The cashier is built around the payment options players already use every day, from debit cards to cryptocurrency wallets. You can add funds or withdraw a balance through the same set of rails, and your chosen method sets the minimum, the speed and the fee. We keep the full list short on purpose so that each option has clear terms and a tested provider behind it.
Cards continue to be the leading way to move money at our casino, and we additionally accept electronic wallets, instant bank transfers and Bitcoin for crypto-friendly there. Before you select, take a quick look at the table below, and review the Realz Casino bonus terms that govern deposits tied to promotional offers. The realz casino bonus conditions also set out which payment types qualify for each campaign, so it is worth checking before you commit.
| Payment method | Example minimum amount to deposit | Usual processing period | Fee from our casino |
|---|---|---|---|
| Visa / Mastercard debit | 10 EUR | Instant for deposits, 1-3 banking days for withdrawals | No fee |
| E-wallets (Skrill, Neteller, MiFinity) | 10 EUR | Instant for deposits, within 24 hours for withdrawals | No fee |
| Bank transfer (SEPA / instant) | 50 EUR | Same day to 2 banking days | No fee on our side; your bank may charge |
| Bitcoin (BTC) on-chain | 0.0002 BTC | Depends on network confirmation, usually under 60 minutes | Network charges only |
| Prepaid voucher (Paysafecard) | 10 EUR | Instant for deposits; not available for withdrawals | No fee |
Stages of a deposit
Deposits are designed to be a one-screen action in our casino. After logging in, the cashier opens to the tab for deposits, where you pick a method, enter the amount and confirm. The funds then pass through three internal stages before the balance appears in your account, and each stage carries a clear on-screen status.
The first stage is authorisation, during which the provider handling payments checks the source of funds and reserves the amount. The second stage is clearing, which is where the money actually settle to our processing partner. Stage three is balance credit, and only at that point does the funds appear in your casino wallet. Most card and digital wallet deposits reach the third stage within a minute, while bank account transfers can take longer due to intermediary banks.
Stages of a withdrawal
Withdrawals mirror the three-stage flow in reverse, and they undergo a review by our team. You request a payout, we lock the amount against your balance, finance reviewers checks the request against anti-fraud and bonus rules, and only then is the instruction released to the provider. Overall timing depends on the rail you select.
Card withdrawals usually clear in one to three banking days once released, while electronic wallet payouts usually land inside 24 hours. Steps through a bank can take up to two banking days post-release, and Bitcoin payouts depend on on-chain confirmation. You can see the present status of any pending request within the cashier under the history of withdrawals tab.
| Payment stage | What happens at our casino | Player-facing status |
|---|---|---|
| 1. Request submitted | Amount is locked from your withdrawable balance. | Pending |
| 2. Internal review | Payments and risk teams check the request against policy and bonus rules. | In review |
| 3. Provider processing | Instruction is sent to the card issuer, e-wallet, bank or crypto network. | Processing |
| 4. Funds released | Money leaves our casino and reaches your account or wallet. | Completed |
Account verification checks
Before the first payout, a usual Know Your Customer check is run on the account. The aim is to confirm that the player behind the wallet is the same person who registered and to meet anti-money-laundering rules that apply to licensed operators. Most accounts clear verification within a few hours once the correct documents are uploaded.
We will request a government photo ID, proof of address dated within the last three months, and proof of ownership for the payment option used. We accept scans and clear phone photos, and the upload form inside the cashier explains the accepted file types. Until verification is complete, withdrawals stay queued in the internal review stage described above.
Documents we typically request
- Government-issued photo ID such as a passport, national card or driving licence.
- Proof of address such as a utility bill, bank statement or official letter dated within the last three months.
- Proof of payment method, for example a masked card image or a screenshot of the e-wallet account page.
Limits, fees and processing periods
Per-transaction limits depend on the method, with cards and e-wallets starting at 10 EUR and bank payments at 50 EUR. Daily and monthly caps apply as well and may be raised on request once an account is fully verified. We never add our own fee on standard payments in and payouts out, although your bank or wallet provider may apply its own charges.
For context, a typical Visa deposit on our casino platform is authorised within seconds and credited immediately, while a SEPA bank credit typically settles the same banking day if submitted before the cut-off. Bitcoin deposits are credited after the first on-chain confirmation, which on average takes under an hour, and the only fee deducted is the miner fee paid to the network. The table in the payment methods section above displays the same numbers in a single view.
Supported currencies and crypto
Accounts in our casino may be held in Euro, US Dollar, Canadian Dollar, New Zealand Dollar and Norwegian Krone, and we as well accept Bitcoin as a balance currency. Before confirming a deposit in a currency different from your account currency, the conversion is handled by the payment processor at their published rate, with a small conversion margin possibly applying on certain rails.
Crypto balances are quoted in BTC, with the on-chain transaction acting as the final settlement. The fee charged by the network is not controlled by us, but we set out the expected miner fee before a Bitcoin withdrawal is confirmed. This makes it easier to select a quiet moment on the network if you want to lower the cost of a payout.
Payments support at our casino
The payments help team is available from our cashier via live chat and email, and the same agents handling gameplay questions can also trace a stuck transaction. If a deposit does not show after the expected time, or a withdrawal sits in the review by our team stage for longer than published, the team can pull the reference and update you on the next step.
For complex cases, like a chargeback on a card or a delayed SEPA credit, the support agent will log a case with the provider and keep the thread open until the funds are resolved. We aim to give a meaningful update at least once each 24 hours while a case is active, so the player is never left guessing where the funds is.
A short note from the cashier
Our casino views payments as part of the product rather than an afterthought, which is why the cashier is built around clear methods, visible stages and a responsive customer support team. From the 10 EUR minimum on cards and electronic wallets to the 0.0002 BTC floor for Bitcoin, the rules are designed to be watch in one glance, and the same goes for the realz casino bonus conditions that apply to account funding and withdrawals alike.
